Privacy Policy
Last Updated: 2nd April 2026
Velora operates this website and store, including all related information, content, features, tools, products, and services (collectively, the "Services"). The Services are powered by Shopify, which enables us to provide our online store and shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, purchase from, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Information
- Payment card details
- Billing information
- Transaction and payment confirmations
Account Information
- Username
- Password
- Preferences and account settings
Transaction Information
- Products viewed
- Shopping cart activity
- Wishlist activity
- Purchase history
- Returns, exchanges, and cancellations
Communications
- Messages submitted through our contact forms
- Customer support inquiries
- Feedback and reviews
Device & Usage Information
- IP address
- Browser type
- Device information
- Website usage and interaction data
- Cookies and similar tracking technologies
How We Collect Information
We collect personal information:
- Directly from you when you place an order, create an account, submit a form, or contact us.
- Automatically through cookies and similar technologies when you interact with our Services.
- From service providers that help operate our business.
- From marketing partners and other third parties where permitted by law.
How We Use Your Information
We may use your personal information to:
Provide and Improve Our Services
- Process orders and payments
- Fulfill and ship purchases
- Manage returns and exchanges
- Maintain your account
- Personalize your shopping experience
- Improve our products and services
Marketing & Advertising
- Send promotional communications
- Deliver personalized advertisements
- Measure marketing effectiveness
You may opt out of marketing communications at any time using the unsubscribe link included in our emails.
Security & Fraud Prevention
- Verify transactions
- Detect and prevent fraud
- Protect customers and our business
- Maintain platform security
Customer Support
- Respond to inquiries
- Resolve disputes and complaints
- Provide assistance regarding orders and products
Legal Compliance
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our Terms of Service and policies
How We Share Information
We may share personal information with:
Service Providers
Including providers of:
- Payment processing
- Website hosting
- Shipping and fulfillment
- Customer support
- Analytics
- Cloud storage
Shopify
Our store is hosted by Shopify. Information provided through our Services may be processed by Shopify in accordance with Shopify's privacy practices.
Marketing Partners
We may share information with advertising and marketing partners to provide personalized advertising and measure campaign performance.
Legal Requirements
We may disclose information when required by law or when necessary to protect our rights, customers, or business.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate our website
- Remember preferences
- Analyze website performance
- Personalize content and advertising
Most browsers allow you to manage cookie preferences. Disabling cookies may affect website functionality.
Children's Privacy
Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us through our website so we can investigate and remove the information where appropriate.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods vary depending on the nature of the information and applicable legal requirements.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Data portability
- Restriction of processing
- Objection to processing
- Withdrawal of consent
- Opt-out of targeted advertising
We may need to verify your identity before fulfilling requests.
To exercise any applicable privacy rights, please contact us through our website.
International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence.
Where required by law, we use appropriate safeguards to protect personal information transferred internationally.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page along with the revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any applicable privacy rights, please contact us through the contact form available on our website.