30-Day Return Policy (Unopened Products Only)

We offer a 30-day return policy for unopened and unused products. You have 30 days from the date of delivery to request a return, provided the product remains in its original, sealed condition.

To be eligible for a return, your item must meet the following requirements:

Condition: The item must be in the same condition you received it — unopened, unused, unwashed, and free from any signs of wear, damage, or tampering.

Packaging: All original packaging, labels, inserts, and protective materials must be included and returned in their original condition.

Proof of Purchase: A valid proof of purchase, such as your order confirmation or receipt, is required.

Due to hygiene and safety reasons, opened or used Velora products cannot be returned under this policy.

30-Day Satisfaction Guarantee

We stand behind our products and want you to feel confident in your purchase. If you've used your Velora product as directed and are not satisfied with your experience, you may be eligible for our 30-Day Satisfaction Guarantee.

To qualify:

• Your request must be submitted within 30 days of delivery.
• The guarantee is valid on your first order only.
• Limited to one refund per household.
• We may request brief feedback regarding your experience to help improve our products and service.

No physical return is required for approved claims under this guarantee.

To submit a request, please visit our website and complete the contact form.

Free Gifts, Promotional Items & Post-Purchase Offers

Free gifts, bonus items, promotional products, and post-purchase offers are not eligible for return, exchange, or refund.

If your order included a free promotional item (such as a "Buy One, Get One Free" offer or a free gift with purchase), the following conditions apply:

• Free promotional items are not eligible for separate refunds or exchanges.
• If you return the qualifying purchased item, any associated free item(s) must also be returned in unused condition.
• Failure to return the promotional item(s) may result in the value of those items being deducted from your refund.

Limited-time post-purchase offers are considered final sale and cannot be returned, exchanged, or refunded due to their heavily discounted pricing.

Shipping Fees

Shipping charges cover logistics, handling, and transportation costs paid directly to our fulfillment and delivery partners. As a result, shipping fees are non-refundable, including in cases of returns, cancellations, or refused deliveries.

Starting a Return

To initiate a return or refund request, please submit your request through the contact form available on our website.

If your return is approved, we will provide detailed instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

For any questions regarding returns or refunds, please contact us through our website.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible through our website so we can review the issue and make it right.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods
• Personalized or custom-made items
• Personal care products where prohibited by law
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Clearance or final sale items

If you are unsure whether your item qualifies for a return, please contact us through our website before submitting a request.

Exchanges

The quickest way to receive a replacement item is to return the original item (if eligible) and place a new order separately once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receipt for any reason and without justification.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through our website.